When I found the box it was soaked and so was the inner bag the pocketbook was sent it. Cookie Notice Companies can ask for reviews via automatic invitations. Got this a gift for my wife, she fell in love with it! Pretty things in your Shop Jacquemus is great!!! - Reliable internet access for 4-hour periods of time. I cant even use it. This was my first and what I consider test purchase, I can positively say I will be ordering from Jacquemus again in the future! Delivery service was also excellent and I was able to arrange pickup from my door which was helpful with a busy schedule. Thoroughly of-the-moment and full of personality, Jacquemus (a nod to the designer's mother's maiden name) approaches modernist French womenswear with an eye for deconstruction and an optimistic spirit. Use Switch Accounts. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. Jacquemus for Women SS23 Collection | SSENSE SALE ONLY Gil Rodriguez Gimaguas Girlfriend Collective Giuseppe Zanotti Givenchy Golden Goose Goldsign Goldwin GR10K Gramicci Grape Grlfrnd Gucci Guess Jeans U.S.A. Guidi Haider Ackermann Haight HALFBOY Han Kjobenhavn Hannah Jewett Harlot Hands Harris Wharf London Hatton Labs HAY Helenamanzano All previous emails sent to you from my private email prior to involving PayPal were ignored. A real shame because you spend a lot of money on this premium brand. You can also place your order with our team on the phone. With my coupon I ordered jeans and they were send in two days, received three days later. your website is fancy and super cool but the thing is there are some difficulties on sorting, filtering, etc. The delivery was made very quickly and arrived in very good condition. In addition, the fact of sending us a little booklet I find it super cool. When it was delivered I wasnt home. The return process was perfect and easy! Jacquemus customer services told me they have to wait for a UPS investigation which closed as delivered despite them admitting they had no proof of it being delivered, so Jacquemus wont help. Product shipped out in a timely manner and arrived well packaged. You can also place your order with our team on the phone. The return process was perfect and easy! . They have no phone to US because they are French based and . Its disappointing what a mess this company has become, not a good look. Outstanding Customer Service! Jacquemus I ordered the Nike collection and had no news for 4 weeks but since they said they had delays I did not worry. The delivery was made very quickly and arrived in very good condition. It was it left to sit in the pouring rain. Sign out of Your Account on the Amazon Website. Our native-speaking Customer Care team is available 24/7 to support you. With the pandemic, more and more people are shopping, entertaining, and simply being home has created a unique live chat job position that is well suited for interpersonal savvy applicants with . + Paid training & PTO. Select a Default Payment Method. Much better of you used dhl not ups. We use dedicated people and clever technology to safeguard our platform. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Love the quality & style of the hat & quick delivery! 2023 Trustpilot A/S. I cannot track my order and furthermore they delay it more than it should alwayss. The quality of Le Grand Bambino bag is amazing. Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. Privacy Policy They are so dope and very light so dont pull on the ear lobes. I love my bag! I love your collections every year. Because of this I wouldnt order again.. The attention of detail with my order was exceptional. Terms and conditions apply, Shop from over 500 of the world's finest luxury designer brands & be dressed for any occasion, Saudade asymmetric draped woven mini dress, Espelho gathered cutout stretch-jersey mini dress, La Maille Neve cropped brushed stretch-knit cardigan, Cutout draped stretch-twill mini shirt dress, Amaro cropped draped cotton-blend poplin shirt, Espelho twisted stretch-jersey midi skirt, Espelho cropped asymmetric stretch-jersey bandeau top, La Maille Neve cropped brushed knitted cardigan, Le Chiquito Moyen croc-effect leather tote, Concha embellished one-shoulder ruched striped seersucker top, Neve cropped brushed stretch-knit cardigan, Bando cropped button-embellished ribbed-knit cardigan, Espelho cropped cutout stretch-jersey top, Le Chiquito Long croc-effect leather tote, Ascu cropped one-shoulder ribbed linen-blend top, Concha cutout striped ruched seersucker midi skirt, Cropped one-shoulder striped seersucker top, Asymmetric embellished cutout stretch-jersey midi skirt, Pralu cropped embellished ribbed-knit top, Le Bisou Bandana printed cotton-poplin shoulder bag, Concha cutout striped seersucker midi skirt, Cropped tie-detailed organic cotton-jersey top, Maraca cutout stretch-cotton poplin shirt, Le Foulard Lamba printed cotton and silk-blend pareo. Bought it for my daughters 30th birthday. It has a red undertone, it looks like its been discolored by the sun. We also ensure all reviews are published without moderation. Pretty things in your Shop Jacquemus is great!!! For questions, discussions, and news about handbags and the fabulous designers who make them. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. A member of our support staff will respond as soon as possible. Much better of you used dhl not ups. Hope i could get an answer as soon as possible. Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. The order arrived on time and every item came very well packed. Press J to jump to the feed. Users can call our helpline number to resolve their crypto related ptoblems quickly. All previous emails sent to you from my private email prior to involving PayPal were ignored. On the other hand the packaging experience, delivery and quality of the handbag was 10/10.If they work on their customer service a little bit more, I'm sure they will become a 5 star company. . Coinbase customer support number is online now. What we offer: + Competitive hourly rate of $16/hour. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Available 24/7. The website is very userfriendly, I found everything great. I am still waiting for the product and I have not received any email when they will send to me . Wonderful treatment,fast shipping,easy tracking and very careful packaging.From my experience I have no objection,I would definitely buy again.They won a spanish client. Im now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. Suggested companies are based on peoples browsing tendencies. 2023 Trustpilot, Inc. All rights reserved. Overnight shipping is available for $20. Got this a gift for my wife, she fell in love with it! But it didnt have any dimensions or photos with a model holding it in order for us to understand its size. I am still waiting for the product and I have not received any email when they will send to me . then delayed it even more by not contacting UPS quick enough. About Us (866) 434-3169; Customer Care; Shipping & Returns; Live Chat link opens in a new window operated by . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I love your collections every year. I talked to them on WhatsApp and they answered immediately and said it was still processing but got me a coupon of 100 euros. Create an account to follow your favorite communities and start taking part in conversations. They implanted new logistics and all so the problem must come from that. Founded Date 2009 Founders Simon Porte Jacquemus Operating Status Active Company Type For Profit Contact Email boutique@jacquemus.com Phone Number +33 1 77 35 10 75 Jacquemus is a French brand that offers womenswear, shoes, and accessories. I am very happy with my purchase! Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Thank you very much.I especially loved the packaging- as always :). Also this is summer and in France, and it is like no mans land, lol its always hard to reach someone during that time. more. Quality is great! When I found the box it was soaked and so was the inner bag the pocketbook was sent it. English. Incredible quality, lots of compliments. All previous emails sent to you from my private email prior to involving PayPal were ignored. Companies can ask for reviews via automatic invitations. I'm now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. and the service is great and shipping is fast! designers to increase customer base. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Also the shipping although very fast had a high price. The packaging, payment, etc. Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. So thank you Jacquemus!!! Everything was amazing. Love you. I love your website design, I love your brand. SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. Shoulder-baring dresses, strappy sandals and accessories are designed to whisk you off to the south of France. It was left on my porch in the pouring rain for two days. This is unacceptable. Received the order but the box looks like its thrown somewhere. Entry level. was ok but the delivery with UPS was HORRIBLE. Much better of you used dhl not ups. Delivery was left on doorstep whilst I was at work. The pants were the perfect color, fit well and well made! + Advancement opportunities - 80% of our frontline leaders have been promoted from within. Jacquemus customer service . The pants were the perfect color, fit well and well made! + Additional pay incentives as well as monthly . Please note: the items in your shopping bag may be deleted if you change your region or your delivery destination. Shop with us and discover why Mytheresa is your final destination for online shopping for women. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. FWRD Customer Service. In addition, the fact of sending us a little booklet I find it super cool. Shop the best in modern womenswear with the most recent collection from Jacquemus. This is unacceptable. I am very happy with my purchase! Outstanding Customer Service! I was very disappointed with my purchase. Avoid. Our exceptional customer service team is here to help you through every step of the order process, and beyond, to make sure you start every day dressed to conquer. . Thank you very much.I especially loved the packaging- as always :). De la navigation simple sur le website, a la qualite du produit en passant par un service client impecableNothing to say but thank you and cheers! Shop online the latest SS23 collection of Jacquemus for Women on SSENSE and find the perfect bags for you among a great selection. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. My order arrived in no time and im super happy! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Coinbase customer service number. He can take a holiday, like my boss goes five times a year wherever and if there is a problem while he is away I have to make it right, and not blame him. I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. The quality of Le Grand Bambino bag is amazing. Call Us. We also ensure all reviews are published without moderation. Customer service is good when you are able to connect with them via telephone, mail customer service is not good. Love the quality & style of the hat & quick delivery! We use dedicated people and clever technology to safeguard our platform. Sizing is great, the quality is superb and I will certainly reorder from the website. Ps, thanks for cute stickers which I get with my shipment. Thank you for the fast delivery. Because of this I wouldnt order again.. Received the order but the box looks like its thrown somewhere. Quality is great! 2023 Trustpilot, Inc. All rights reserved. I love your collections every year. My experience was amazing! The bag is okay but a bit dusty and dirty. Quality is great! Companies can ask for reviews via automatic invitations. New arrivals, now dropping five days a week - discover now, Claim your exclusive discount code when you subscribe to our emails. My order arrived in no time and im super happy! Le service clientle rpond toutes vos questions du lundi au vendredi, de 10h 13h et de 14h 21h, et les samedis de 10h 13h et . Quality is great! Buy collage-effect dresses and separates online now at NET-A-PORTER. The bag is okay but a bit dusty and dirty. I think they assume people wont call and they will just keep your money. From the package to the product. I would have expected more for that money. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. I ordered the Grand Bambino bag. All previous emails sent to you from my private email prior to involving PayPal were ignored. Please send an email to customercare@jacquemus.com or call +33 (0)1 86 47 80 99 from Monday to Friday from 10:00am to 1:00pm and from 2:00pm to 9:00pm, Saturdays from 10:00am to 1:00pm and from 2:00pm to 6:00pm CET Newsletter Customer Care Contact form Country english Metropolitan France (EUR) JACQUEMUS 2022 Location Metropolitan France (EUR) So thank you Jacquemus!!! Initiative 1: Creating Jacquemus' first physical store in Paris. The packaging, payment, etc. Everytime Ive ordered something, it has arrived very quickly despite being told of high demand. Ive bot a hat and it has such soft material and vivid colors that now we are arguing with my daughter who will get it . Help us Improve. They have no phone to US because they are French based and not that big enough yet, they have no store in the us or whatever. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Shop and view the latest Womenswear, Menswear, Shoes and Accessories Collections from the official JACQUEMUS website. Jacquemus Shop now Gente Roma, a place to be, a place to get inspired #genteroma slide 6 to 7 of 5 Free shipping only for logged in customers for orders over $ 600 Shipments within 24/48 working hours from receiving the order confirmation Free return only for online orders Within 14 days of receiving your order with our DHL courier Secure payments It was my first time buying here online, and it won't be the last.I ordered from Spain and the shipment was so fast.The product arrived in perfect conditions.Love everything about this brand, 100% would recommend! Incredible quality, lots of compliments. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Beautiful experience! Here are 8 tips for writing great reviews. Very happy with what I ordered, the packaging was cute, love the stickers and little thank you card, also the fact that not only do bags get dust bags, but clothing pieces do as well! We use dedicated people and clever technology to safeguard our platform. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. It was really fast and satisfying! It goes against our guidelines to offer incentives for reviews. Also, Simon is on holiday. The packaging, payment, etc. We will get back to you within 24 hours. Location: Remote live chat job, work online anyw in the world (United States preferred). was ok but the delivery with UPS was HORRIBLE. My order arrived in no time and im super happy! The PRODUCT IS AMAZING! I received mine within 2 days of ordering and I live in Canada! I am disappointed with my purchase as it did not come with a dust bag or any branded packaging. Press question mark to learn the rest of the keyboard shortcuts. My experience was amazing! I love Jacquemus company with its amazing product. It was it left to sit in the pouring rain. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Everything was amazing. Verification can help ensure real people write reviews about real companies. This is unacceptable. Got this a gift for my wife, she fell in love with it! I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) I spoke to someone(it sounded like these people were working out of their house or something, lots of talking and noise in the background) the customer service rep said that the bag was out of stock when I ordered it but the site did NOT say that, they said they tried to call me(since when does any website, especially one in a different country call a customer?) but I didnt answer, obviously a lie but I didnt want to argue cause I wanted my money back. We use dedicated people and clever technology to safeguard our platform. Two weeks went by and I never even received a tracking email. I ordered the wrong size and had to return the item. Take a brief survey about today's visit . JACQUEMUS Welcome to the sun-dappled world of Provenal designer JACQUEMUS, which is brimming with natural fabrics, figure-framing cuts and earthy hues. Training hours:8 hour shift btw 8am -6pm in your local time zone, no PTO allowed. When it was delivered I wasnt home. Beautiful experience! 2023 Trustpilot, Inc. All rights reserved. To help us resolve this quickly for you, please provide us with the following photos as attachments: photos of the item received the product tag the size tag Description. I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The ordering was easy and the quickness of the shipping was amazing. I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. The return process was perfect and easy! Pretty things in your Shop Jacquemus is great!!! ;). It was left on my porch in the pouring rain for two days. Outstanding Customer Service! It goes against our guidelines to offer incentives for reviews. It is not easy to find what I'm looking for and to sort them by price, etc.. Well I ordered the Le porte trapezu wallet. When I enter on my account, in the status of my orders I can't see which of them have been returned. 2023 Trustpilot A/S. Anyone can write a Trustpilot review. Thank you! Date of experience: 19 January 2023 MO These tasks include: - Helpdesk live chat support for technical issue (follow the manual) - Promotional giveaway and resolvent procedures. I purchased a bag (Le Chiquito Moyen) recently from the website and it came with huge creases so i was looking for a refund or exchange but ive sent both an email and the contact form, neither to which they have responded to. Delve into our exclusive selection of designer must-haves. Customer Service Representative REMOTE (US) SERVICE DELIVERY WORK AT HOME (US) FULL TIME SupportNinja is a new kind of BPO. Find out how we combat fake reviews. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. For more information, please see our Fabulous Quality and Design! Due to this poor customer service, I will not be making any future purchases from this company and will recommend my friends to do the same. Contact them on WhatsApp, they always answer. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Extremely bad - I ordered some things online and never received confirmation email - I had ti call them 5days (5-business-days) later just to get the information that my shipment is being prepared 3 days after that my order was cancelled and rest assured that id you are trying ti shop anything that is discounted you will not receive it cause they dont have it, the discount is inly to make the brand feel better I guess I will never, ever shop anything from this brand. Suggested companies are based on peoples browsing tendencies. It will consist of art and design, itt will have Ive ordered a top from the site last year and had 0 issues. Coinbase customer support number is online now. Date of experience: January 24, 2023. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation . Because of this I wouldnt order again.. The quality of Le Grand Bambino bag is amazing. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Contact Us - Address, Email & Telephone - Farfetch Contact us Customer Service Email service hours Monday to Friday: 24 hours a day Saturday and Sunday: 8am to 3pm EST Phone service hours Monday to Friday: 8am to 9pm EST FAQs Find the answers you need in our FAQs We'll be in touch soon Companies can ask for reviews via automatic invitations. Incredible quality, lots of compliments. I ordered the Grand Bambino bag. Will definitely order again! Product well represented in PDP (would be nice to get a closer shot of the material). I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. I shouldnt have to call France. We use dedicated people and clever technology to safeguard our platform. We also ensure all reviews are published without moderation. They where very helpful great experience with them. The material is great, the fit is great, so pretty. We also ensure all reviews are published without moderation. I love your collections every year. The website is very userfriendly, I found everything great. I love JACQUEMUS! I love that it was delivered to me super fast! Love the quality & style of the hat & quick delivery! I love JACQUEMUS! Awful brand terrible business. Customer Care; Track an Order; Create a Return; FAQs . I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! You dont have to buy many Designer things to know that luxury products are sent in box.
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